Domain Name Owners Association
How to File a Code Complaint
If you have a complaint against a domain name seller that is a member
of the Domain Name Owners Association (DNOA) for any business practice
you believe is unethical or illegal and a possible violation of the
DNOA Code of Ethics, we recommend the
following available options.
1. Contact the seller immediately and explain the situation. If the problem is resolvable, be sure to outline the steps you would like to see taken.
2. If the association member cannot or will not correct the problem to your satisfaction, and it is an active member of the Domain Name Owners Association, you may wish to file a complaint with the DNOA Code Administrator.
To file a complaint, please send an email to mem_complaint @ dnoa.org or by fax to 1(877)846-4695
Your complaint should include the following basic information:
The date and details of the incident
The parties involved (including email addresses)
Efforts you have made to resolve the matter
List the amount and cost of the transaction, if relevant, include invoices
or other supporting documents
Any responses the other parties have made to resolve the matter
The current status of the complaint
How you would like to see the complaint resolved or remedied
A DNOA administrator will do everything possible in accordance with the procedures of the Code of Ethics to resolve the problem to the satisfaction of all parties by engaging the complainant and the association member in an online dispute resolution process attended by a DNOA appointed representative.
© 2007 DNOA. All rights reserved.